|Louise Vande Wiele|
The American Red Cross team served upwards of 400 clients in eight hours. The team divided into three groups – client casework, computer services, and triage. Caseworkers verified registrations, made needed adjustments, and referred clients. The computer team helped clients get registered, set up electronic banking, and access the reunification site. On the front line, the triage team answered questions about Canadian Red Cross assistance, helped clients through the EFT process, and referred many to services offered by other agencies.
Triage team member, Louise Vande Wiele, Heart of Tennessee chapter, shared, “It was amazing to have many people come back in to hug me and thank me for my help, and to say that the referrals I gave them were exactly what they needed, or that what I taught them worked perfectly and their funds were now deposited.”